Hotel visits are sometimes a source of interesting optimisation of customer service. Pullman Brisbane at King George Square has addressed a regular issue – noisy neighbours – with a nice touch of humour. I just hope I don’t need to use them! 😳👍 So, what could you do to make your customers go “wow, that’s cool!”? What attitude would your team need to have to fix the challenges in your customer service delivery? And do you currently have a “standard” for customer service that at least meets the expectations your customers and ideally exceeds them? Here’s a tip: ask them!